Privacy Policy
A legal disclaimer
At Serene Collections, we are committed to protecting the privacy and personal information of our guests. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or book accommodation with us.
Information we collect:
We may collect the following personal information from you:
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Identity Information: Full name, contact details (email, phone number).
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Payment Information: Credit card details to process payments and secure bookings.
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Optional Information: Preferences or comments you provide when booking or communicating with us.
We only collect information that is necessary for the purposes of providing accommodation and related services.
How we use your information
Your information is used for the following purposes:
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To process and confirm your booking.
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To manage your stay, including covering any breakages or damages.
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To send you promotional updates and offers if you have opted in.
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To respond to inquiries or complaints.
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To comply with legal obligations and prevent fraudulent activity.
We will not sell, rent, or trade your personal information to third parties.
Retention of personal information
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Names and Email Addresses: Retained only if you opt in to receive updates. You may unsubscribe at any time.
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Credit Card Details: Stored securely until your stay is complete, and any charges for breakages or damages are settled. After this, your payment details are deleted from our system.
We retain information only for as long as necessary to fulfil the purposes outlined above, or as required by law.
Data protection and security
We implement reasonable technical and organizational measures to protect your personal information, including encryption and secure storage. However, no method of transmission over the Internet or electronic storage is 100% secure.
Sharing of information
We do not share your personal information with third parties except:
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Where necessary to process your booking (e.g., payment processors).
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To comply with legal obligations.
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With service providers who assist us in operating our business, under strict confidentiality agreements.
Your rights
Under the POPIA, you have the right to:
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Request access to your personal information.
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Request correction or deletion of your personal information.
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Object to the processing of your personal information.
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Withdraw your consent to receive marketing communications at any time.
To exercise your rights, please contact us at [Your Email Address].
Cookies and tracking
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings; however, some features of the website may not function properly.
Updates to this privacy policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Serene Collections
Email: serenecollections.getaways@gmail.com
Phone: +27 (0)82 924 9605
Address: Darling Street, McGregor, Western Cape 6708, South Africa